Wondermassager ("we" and "us") is the operator of (https://wondermassager.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Cost
Free shipping for orders over $20, otherwise we charge $5.
Free shipping for orders over €20, otherwise we charge €5.
3.1 Return Due To Change Of Mind
Wondermassager will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Wondermassager will refund the value of the goods returned but will NOT refund\ the value of any shipping paid.
4. Delivery Terms
4.1 Transit Time Domestically
In general, US domestic shipments handling time: 2-5 days
and transit time: 10-15 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 10 - 15 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Wondermassager will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
For all customer service enquiries, please email us at
Notice on Delayed Delivery of U.S. Logistics
According to information from the US Postal Service, due to the overwhelming demand for deliveries across the United States and the practices modified following the impact of COVID-19, US Postal delivery will experience a certain degree of delay.
Please refer to the following link for details of the affected states in the United States: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
Thank you for your understanding and support!
How can I track my order?
Once your order is shipped, we will send you an email with the corresponding tracking number. You can copy tracking number and search it at the link below. Please allow 1-2 business days for tracking information to be available.
Click tracking link >> https://www.17track.net/en
Shipping Cost for Canada
We offer Free Shipping for orders over 50CAD in United States and most of countries.
Orders below 50CAD we will charge $10 for shipping fee.
Shipping Cost for Australia
We offer Free Shipping for orders over 50AUD in United States and most of countries.
Orders below 50AUD we will charge $10 for shipping fee.